General
Returns & Refunds
- How can I return my items?
- Our Returns Policy
- Refunds
- I was overcharged for an order
- I Have Received an Incorrect Refund Amount
- What should I do if Evri hasn't collected my return?
Delivery
- Where's my order?
- What are my delivery options?
- What if I’m not in when my order is delivered?
- My order was split into multiple deliveries. Where is the rest of my order?
- How to track my order?
- Nextunlimited information
Large Furniture & Upholstery Items
- Where Can I View a Furniture Item In Store?
- Faulty Furniture and Upholstery
- Furniture and Upholstery Delivery
- Furniture and Upholstery Swatches
- Furniture and Upholstery Cancellations
- 101 Nights Trial
Payments
Store Information
My Account
- Changing personal details
- Sign into 'My Account'
- Opening an account
- Pay in 3 APR Change
- What should I do if I receive letters from Next for a previous resident?
- Making purchases on Next third party brand customer website using your nextpay account
Ordering
- How to place an order?
- How to check my order was successful
- How to cancel my order
- How can I see my order history
- My parcel has been delivered to the wrong address
- I haven’t received my order confirmation email
Product Information
- Sizing Guides
- Product recalls & safety notices
- Wine, Flowers & Plants
- I'm trying to find a product online that I saw in a store
- How can I check if you have an item in stock?
- Do you price match against other retailers?
Textile Donations, Recycling & Carrier Bags
Supporting Our Customers
- Money worries
- Budget form
- How Next can help you manage your account if you are struggling with any health or life changes
- Sign Solutions - BSL
- Letting us know an account holder has passed away
- Health and Accessibility